Purpose

• • SAP CX is a suite of cloud-based solutions designed to improve customer engagement and deliver personalized experiences across marketing, sales, commerce, and customer service.

Key Features:

• SAP Marketing Cloud: Tools for personalized, data-driven marketing.
• SAP Commerce Cloud: Omnichannel commerce platform for engaging customers.
• SAP Sales Cloud: Sales automation tools for improved pipeline management.
• SAP Service Cloud: Omnichannel support to improve customer service experiences.

Benefits:

• Delivers a 360-degree view of the customer to improve decision-making.
• Personalizes customer interactions to enhance satisfaction and loyalty.
• Scales with business growth, supporting a global customer base.